With the rewards program including Points Wallet & Levels, you'll create a more engaging connection with your customers.
How to configure wallets:
First, you have to turn on the wallet options, this has to be turned on in Operation Settings > Wallet Settings.
Enable this setting by putting it as Yes.
Now, go to the Loyalty > Rewards Programs
Inside here, you'll have to set the value of the points, these are calculated by the percentage of the dollar, for example; if you put that $1.00 = 100, it means that the 100% of that $1, meaning every $1 is 1 point if you put the value 50, is the 50% of the dollar (100 = $0.50).
This will affect the general points, it'll get updated every time you change these calculations, even if they placed an order long before you change it.
After you've set this up you'll have to configure this by business, to do this, you'll have to jump into the Business tab.
Once you are inside these settings you'll see all your marketplace stores listed, with a few options:
Status: This decides if the wallet points are enabled for this particular store.
Redeem: This decides if the store allows paying orders with wallet points.
Accumulation: This decides if the purchases made to this store give the customer points.
Now jump into the store individual points configuration
This configuration works the same as the general points calculation, however here is individually set by store.
IMPORTANT: For the customer to get these points by store, you'll have to complete the orders inside the orders manager.
Let's see what can be done by the customer:
To view these settings you'll have to get inside Users > Customers > Select a Customer.
Inside the customer cash wallet, you'll be able to add points or reduce them easily within a few clicks, just add the quantity in Add wallet money or reduce the wallet money by adding the amount on Reduce wallet money.
Also, inside transactions history, you'll find all the movements in terms of wallet money, what's been added, reduced, and used by the customer.
Also, you can view the total points wallet this customer has.
This is what the front-end looks like:
The customers are able to see everything related to the wallet points and cash wallets inside their wallet inside the customer profile.
Once you get inside the wallet's profile, you'll see 2 things.
The Cash Wallet is where your customers will be able to see how much they have in wallet cash to be used in any purchases.
And also customers will see Credit Points Wallet you'll see how many points you got, and how they were gotten.
How do your customers get and spend points?
Your customers will get points on every purchase according to your configurations, and they'll also be able to pay with them by selecting the option, if it covers the full order, it'll get paid with points, if not, it'll just take the amount necessary in points, and the rest of your payment method.
Start using this right away, if there are any doubts talk with your support or sales agent.
As Always, Happy Ordering.
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