This works when Advanced Logistics is active.
This amazing feature allows you to see the complete order process in real-time. From the moment it enters the queue until it is accepted by the driver. (This is inside each order information and it only works if you have the Advanced Logistics).
To access this feature you must log in and access your ADMIN AREA and click on "Orders Manager"
You will see the next table with all the order status (Pending, In Progress, Completed, and Cancelled).
If you click on one of the orders you will be able to see the "Logistics Information". There you will have details about the order, messages, and Logs.
In the Logs area, you can see the complete process of the order in real-time. The system will queue the order, assign its number, look for the closest driver to assign it, and once the driver accepts it, it will resolve and end the process.
This feature is quite practical because together with your delivery dashboard it can give a complete follow-up to all the orders you receive.
As Always, Happy Ordering