Having communication channels is one of the most important tools for any business. Knowing that we implement a free communication system in-app, the messages.
The message section comes in the orders and opens a direct chat channel between the customer, business, and driver.
Ordering Web Message
From the Ordering Web, you can access this feature going to "My Account" and selecting "My Orders".
Click in view order to open the details.
And select the Messages Tab.
And there you can write and send any message.
You can also access this message function from the Editor, as Business Owner or Administrator.
Log in as Business Owner or Administrator
Click in Admin Area, then Orders Manager.
Select the order that you want to check or send a message.
A notification dot will appear in an order with a received message, is the same when the Driver changes the status of the Order.
Select the messages tab.
And there, you can check the messages sent to this order or send a new one.
Have a Happy Ordering