Service Level Agreements (SLAs) establish the expected service levels between a service provider and a client. These agreements define the key parameters that must be met to ensure adequate quality and performance in the offered service.
On the other hand, SLA's Reports provide a detailed assessment of compliance with these agreements.
SLA reports provide data and metrics that allow both parties, the provider and the client, to evaluate whether the terms established in the agreement are being met.
These reports can include information about service uptime, response time to issues or inquiries, problem resolution speed, system performance, and other key performance indicators.
Here at Ordering.co, you'll find these reports by going to your Dashboard > Business Intelligence > SLA Reports.
Here, you will find all the reports you need to know about SLAs; they will show you the status, whether on time, at risk, or delayed every week, and you can download them.
In summary, SLA reports are documents that demonstrate how a service is being carried out in relation to the agreed-upon standards.
These reports are crucial for monitoring and effectively managing the relationship between the service provider and the client, as they enable the identification of areas for improvement and the implementation of measures to maintain or enhance service quality.
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